Shipping policy
SHIPPING POLICY
Thank you for shopping with The Luxe Collective. We work with multiple trusted fulfillment partners to offer a wider selection of fashion, luxury, custom, and specialty products. Because products may be fulfilled from different locations, processing times, shipping methods, carriers, and delivery times may vary by item and destination.
ORDER PROCESSING
Orders begin processing as soon as possible after they are placed. Processing time is separate from shipping/transit time.
Some products, including custom, personalized, made-to-order, and print-on-demand items, may require additional production time before shipment.
If your order contains products fulfilled from different locations, your order may arrive in multiple packages at different times. You may receive separate tracking information for each shipment.
U.S. SHIPPING
Available shipping options and estimated delivery times are displayed at checkout when available. Shipping rates may vary depending on the products in your order, fulfillment location, destination, carrier, and the shipping method you select.
Free standard shipping is available on eligible U.S. orders of $100 or more.
Orders under $100 may be subject to the shipping rate displayed at checkout.
Expedited or express shipping, when available, may be offered for an additional charge.
INTERNATIONAL SHIPPING
International shipping availability, rates, carriers, and estimated delivery times vary by destination and product. Available options will be displayed at checkout when applicable.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout or required by applicable law, these charges may be the customer's responsibility.
Customs processing may cause delays outside of our control.
ESTIMATED DELIVERY TIMES
Delivery estimates shown on our website or at checkout are estimates and are not guaranteed delivery dates. Actual delivery times can vary due to fulfillment location, carrier delays, weather, customs processing, holidays, high-volume periods, or other circumstances outside our control.
TRACKING
When tracking is available, you will receive tracking information after your order ships. Please allow time for the carrier's tracking system to update after receiving your tracking number.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or fulfillment.
Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address provided at checkout.
LOST, DELAYED, OR DAMAGED PACKAGES
If your tracking information shows unusual delays, your package appears lost, or your order arrives damaged, please contact us as soon as possible. We will review the situation and provide the appropriate next steps based on the circumstances of your order and shipment.
CONTACT US
For questions regarding your shipment or order, please contact:
The Luxe Collective
Email: theluxecollectiveofficial@gmail.com