Refund policy
Easy returns on eligible items. Return eligibility and timeframes vary by product.
RETURN & REFUND POLICY
We want you to love your purchase from The Luxe Collective. Because our products may be fulfilled by different fulfillment partners, return eligibility and return timeframes may vary by item.
RETURN ELIGIBILITY
Unless the item arrived damaged, defective, incorrect, or otherwise qualifies under applicable law, merchandise being returned must generally be in the same condition in which it was received: unworn, unused, unwashed, with all original tags attached, and in its original packaging.
A receipt or proof of purchase may also be required.
Please do not send any merchandise back without first contacting us and receiving return instructions. Products may be shipped from different fulfillment locations, and merchandise returned to an incorrect address may not be eligible for a refund.
RETURN WINDOWS
Return eligibility and timeframes vary by product type.
Certain eligible fashion products require a return request within 7 days of delivery.
Certain eligible designer and luxury products require a return request within 14 days of delivery.
For certain other products, including products that arrive damaged, defective, misprinted, incorrect, or incomplete, a claim may be accepted for up to 30 days after delivery, depending on the product and circumstances.
Please contact us as soon as possible after receiving your order if there is a problem. Waiting to report an issue may affect your eligibility for a return, refund, replacement, or other resolution.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order immediately after delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at theluxecollectiveofficial@gmail.com.
Please include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label when applicable.
We will review the issue and provide instructions for the next steps.
NON-RETURNABLE, CUSTOM & FINAL-SALE ITEMS
Because some of our merchandise is created specifically for each customer, certain custom, personalized, made-to-order, and print-on-demand products are final sale and cannot be returned for a change of mind, an incorrect size selection, or buyer preference, except where otherwise required by applicable law.
If a custom or print-on-demand item arrives damaged, defective, misprinted, or incorrect, please contact us promptly. We may request photographs or other documentation before approving a refund or replacement.
Additional non-returnable items may include certain hygiene-sensitive products, gift cards, final-sale merchandise, and certain pre-owned or preloved merchandise, subject to applicable consumer-protection laws.
Please contact us before purchasing if you are unsure whether a particular product is eligible for return.
RETURN SHIPPING
Customers must contact us before returning an item. We will provide the appropriate return instructions and, when applicable, the correct return address.
Do not return any product to the address shown on your package without contacting us first. Return locations and procedures vary by product. Unauthorized returns may not be eligible for a refund.
Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, customers may be responsible for return shipping costs.
Some products may require a trackable shipping service or specific carrier. Any applicable return instructions will be provided after your return request has been approved.
Original shipping charges are non-refundable unless otherwise required by applicable law.
EXCHANGES
We do not guarantee direct exchanges.
If you need a different size, color, or product, please contact us. When appropriate, the fastest option may be to return the eligible item and place a new order after the return has been approved.
CANCELLATIONS
We begin processing orders quickly. If you need to cancel or change an order, contact us as soon as possible.
We cannot guarantee cancellations or changes after an order has entered processing or fulfillment.
REFUNDS
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.
If you have not received an approved refund after the processing period communicated to you, please contact us at theluxecollectiveofficial@gmail.com.
EUROPEAN UNION — 14-DAY COOLING-OFF PERIOD
Where applicable, customers purchasing merchandise shipped into the European Union may have the right to cancel or return an eligible order within 14 days without providing a reason, subject to applicable consumer-protection laws and permitted exceptions.
Returned merchandise must generally be in the condition in which it was received, unworn or unused, with tags and original packaging, where applicable.
Certain products may be excluded from statutory cancellation rights, as permitted by law, including personalized, made-to-order, sealed, hygiene-sensitive, or other exempt products.
Nothing in this policy is intended to restrict rights provided to consumers under applicable law.
CONTACT US
For questions regarding returns or refunds, please contact:
The Luxe Collective
Email: theluxecollectiveofficial@gmail.com